Working at Boulders

Boulders Climbing Gym is looking for enthusiastic, motivated staff members to work our front desk, floor, events, and programs. We need staff for our downtown and eastside location. Please apply for positions below.

 
 

GENERAL MANAGER

Description: The general manager will provide leadership in all areas of operation, and support the objectives as set annually in the gym operating plan and Boulders Climbing Gym Operations Manual.

Salary: This is a full time position with compensation commensurate with experience.

Objectives: The General Manager will direct activities in the facility to support the following objectives.
• Develop a motivated and competent gym staff
• Support and implement the customer service and safety goals as outlined in the Boulders Climbing Gym Operations Manual
• Foster a fun facility environment
• Direct facility activities to support achievement of annual plan goals

Responsibilities:
Personnel
• Hiring and managing staff, lead instructor and head setter
• Leading staff meetings and monitoring staff training
• Review reports related to performance and training for completeness and accuracy
• Implementation of personnel policies as prescribed in the Boulders Climbing Gym Operations Manual

Administration and Operations
• Prepare management reports
• Review cash closing reports and bank deposits and submit to accounting
• Participate in the annual strategic planning process for the facility
• Develop new sources of revenue for the facility and lead the promotion of company products and services
• Ensure that all financial controls are implemented
• Ensure that the facility is properly equipped, maintained and staffed.
• Close collaboration with other management staff and owners.

Qualifications: The General Manager position requires that an individual be driven, outgoing, self-motivated and dependable. Strong candidates will be able to demonstrate a “lead by example” attitude in all aspects of their work. The candidate must also have at least 3+ years experience in a busy customer service environment. Other requirements include:
• At least 1 year of climbing experience with a sound knowledge in climbing safety
• First aid training and familiarity with POS systems is a plus


ROUTE SETTING MANAGER

Description: The head route setter will provide leadership for the route setting team, and support the objectives as established in the Boulders Climbing Gym Operations Manual.

Salary: This is a full time position with compensation commensurate with experience.

Objectives: The Route Manager will direct activities in the facility to support the following objectives.
• Develop a motivated and competent route setting staff
• Support and implement the customer service and safety goals as outlined in the route setting plan for the facility
• Create a climbing environment that supports the needs of the facilities target customers and encourages customer loyalty
• Participation in development of the route setting plan (number of routes, distribution of grades, timeline for implementation all in the context of customer needs)
• Development and implementation of staffing plan to provide adequate skills and route setter capacity to implement the course setting plan • Ensure that the facility is properly equipped and maintained to accomplish course setting goals
• Route setting performance versus agreed upon goals and objectives

Responsibilities:
Personnel
• Hiring and leading route setting staff
• Leading staff meetings and monitoring staff training
• Establishing setting assignments
• Manage the forerunning process to maintain route quality
Administration and Operations
• Create and monitor metrics for setting process to ensure setting tasks are being completed effectively and on a timely basis
• Lead the conflict resolution process for setting staff
• Ensure that appropriate safety practices are observed and implemented related to setting
• Review reports related to facility/equipment maintenance and repair for completeness and accuracy and compliance with the operations manual and manufacturer’s recommendations
• Ensure that course setting supplies and equipment are adequate so that setting staff have adequate materials to operate effectively and safely
• Prepare management reports as required (monthly setting report)
• Participate in the annual strategic planning process for the facility

Qualifications: Experience with motivating, leading and training a part time staff. Candidates must consistently demonstrate the ability to work in an effective and efficient manner to complete daily tasks, both individually, as well as in a group environment. Strong candidates will be able to demonstrate a “lead by example” attitude in all aspects of their work. USA Climbing certifications are preferred. Applicants should have a solid background in setting both roped climbing routes and boulder problems up to 5.13/ V9, and have the ability to effectively forerun at that level multiple days each week. Applicants must have have a strong work ethic and be able to manage a demanding schedule. A positive attitude, solid problem solving skills, high level communication skills, and a consistent professional demeanor are all desirable traits.

Physical Requirements: Must be in appropriate physical condition for manual labor at height, as well as be able to forerun at a high level for up to four days each week. Must be comfortable with consistently lifting and moving objects up to approximately 50 pounds.


Shift Lead - Proshop Lead

Description: The shift lead is an acting manager when one is not present. Candidates must consistently demonstrate the ability to work in an effective and efficient manner to complete daily tasks, both individually, as well as in a group environment. They must be confident in customer service interactions,  be open to a flexible work schedule, breathe leadership skills, and display ownership. Shift leaders set an example for desk staff and other employees to emulate. This position will require applicants to occasionally work nights and weekends as needed.

In addition to working the front desk, the Proshop Lead will be in charge of stocking, cleaning, maintaining, and facilitating reorders of items for the Proshop when necessary. The Proshop Lead will coordinate with the general manager to plan budgets, expand product lines, and identify sales trends.

Compensation: This is a full-time position with hourly compensation based on experience.

Responsibilities:

  • Lead by example
  • Rock Gym Pro confidence
  • Being shadowed by new desk staff
  • Exceptional Customer Service
  • Keeping Pro Shop stocked, cleaned, and updated
  • Training staff on how to sell new items
  • Staying on top of new product lines and incorporating them into our proshop
  • Responding to general customer questions via email
  • Clearly communicate updates/incidences with MOD
  • Completing special projects or tasks as assigned by a supervisor or manager

Qualifications: This position requires that an individual be customer forward, approachable, and open and eager to form connections with people. Applicants would be expected to have a high familiarity with climbing brands and a broad understanding of climbing equipment. Sales experience is a plus, and confidence in speaking to customers is a necessity. Basic excel/inventory reporting experience preferred, or a willingness to learn how to utilize these systems. At least 1 year of climbing experience with a sound knowledge in climbing safety and best practices. First aid training / CPR certification is a plus.


Shift Lead - Facility Lead

Description: The shift lead is an acting manager when one is not present. Candidates must consistently demonstrate the ability to work in an effective and efficient manner to complete daily tasks, both individually, as well as in a group environment. They must be confident in customer service interactions,  be open to a flexible work schedule, breathe leadership skills, and display ownership. Shift leaders set an example for desk staff and other employees to emulate and should be approachable and prepared to assist staff with questions. This position will require applicants to occasionally work nights and weekends as needed.  

In addition to working the front desk, the Facility Lead executes basic maintenance and gym upkeep. This position can be physically demanding and may require the use of power tools. Candidates must consistently demonstrate the ability to work in an effective and efficient manner to complete daily tasks, both individually, as well as in a group environment. Must be in appropriate physical condition for manual labor at height, and comfortable moving or lifting objects up to 50 pounds.  

Compensation: This is a full-time position with hourly compensation based on experience.

Responsibilities:

  • Lead by example
  • Rock Gym Pro confidence
  • Being shadowed by new desk/floor staff
  • Rope checks/replacements
  • Gear checks (harness/lead ropes/atc/grigri)
  • Repairs
  • Painting
  • Ordering new gear (approved by MOD)
  • Patchwork
  • Changing filters/cleaning filters
  • Completing special projects or tasks as assigned by a supervisor or manager

Qualifications: This position requires someone who recognizes necessary facility improvements, is organized, and executes tasks in a timely manner.  The facility has a running list of items that must be completed monthly for safety compliance; the Facility Lead will be responsible for organizing and completing this list . Applicants should have experience using power tools, familiarity with basic woodworking, and be able to confidently find solutions to potential facility issues as they arise. At least 1 year of climbing experience with a sound knowledge in climbing safety and best practices. First aid training / CPR certification is a plus.


Shift Lead - Event Coordinator (East side)

Description: The shift lead is an acting manager when one is not present. Candidates must consistently demonstrate the ability to work in an effective and efficient manner to complete daily tasks, both individually, as well as in a group environment. They must be confident in customer service interactions, be open to a flexible work schedule, breathe leadership skills, and display ownership. Shift leaders set an example for desk staff and other employees to emulate and should be approachable and prepared to assist staff with questions. This position will require applicants to occasionally work nights and weekends as needed.

In addition to working the front desk, the Event Coordinator will be expected to work closely with the Program Director and Head of Marketing to plan events, communicate with individuals and organizations via email/phone to book groups, birthday parties, portable walls, merit badge clinics, and any other scheduled events. The Event Coordinator will be tasked with taking the proper preparatory steps to ensure events run smoothly, and delegating tasks to staff that are working events.

Compensation: This is a full-time position with hourly compensation based on experience.

Responsibilities:

  • Lead by example
  • Rock Gym Pro confidence
  • Being shadowed by new desk staff
  • Scheduling groups/birthday parties/portable walls/events
  • E-mail communication with individuals and organizations looking to book groups
  • Booking portable wall events
  • Responding to general customer queries
  • Communicating staffing needs to General Manager
  • Completing special projects or tasks as assigned by a supervisor or manager

Qualifications: Applicants must have have a strong work ethic and be able to manage a demanding schedule. A positive attitude, solid organizational skills, high level communication skills, and a consistent professional demeanor are all desirable traits. Applicants must have a solid grasp of the Rock Gym Pro calendar system, or a willingness to learn. Applicants must be able to communicate via email professionally and efficiently. At least 1 year of climbing experience with a sound knowledge in climbing safety and best practices. First aid training / CPR certification is a plus.


Program Director

Description: The candidate is the face of our adult and youth programs. They must display openness and consistency. The Program Director will work closely with the head coach, youth instructors, and adult instructors to develop, institute, and oversee curriculum. By overseeing and supervising all of our programs, the Program Director will guarantee continuity and encourage consistent growth in all facets of our programming.

Compensation: This is a full-time position with hourly compensation based on experience.

Responsibilities:

  • Actively maintaining existing programming while searching for opportunities to expand programming
  • Creating an overarching curriculum through all levels of our youth programs
  • Working hand in hand with Head Coach
  • Consistent presence in youth programs and adult classes to ensure proper curriculum is being taught
  • Summer/Winter camp curriculum, working closely with counselors to adapt as needed
  • Working directly with youth
  • Completing special projects or tasks as assigned by a supervisor or manager

Qualifications:  Applicants must have have a strong work ethic and be able to manage a demanding schedule. A positive attitude, solid problem solving skills, high level communication skills, and a consistent professional demeanor are all desirable traits. The candidate must also have at least 3+ years experience in a youth learning environment. Experience with developing and implementing fitness based programs a huge plus. At least 1 year of climbing experience with a sound knowledge in climbing safety. First aid training / CPR certification. 


Customer Service Associate (Downtown)

Description: The customer service associate will staff the facility during hours of operation providing customers with courteous and professional service. Part-time and full-time positions available.

Compensation: Hourly commensurate with experience

Responsiblities:
• Provide customers with friendly service and a fun experience while they are in the facility
• Support and implement the customer service and safety goals as outlined in the Boulders Climbing Gym Operations Manual
• Maintain an enthusiastic, professional, and helpful attitude at all times
• Complete assigned tasks in a thorough and timely fashion
• Control access to the facility ascertaining that all customers have been properly oriented to the facility as outlined in the Boulders Climbing Gym Operations Manual, including completion of a Release of Liability Agreement.
• Qualify customers as to their ability and needs and educate them as to the services offered by Boulders Climbing Gym
• Monitor customer safety practices in the facility as outlined in the Operations Manual and correct any unsafe practices you observe
• Collect fees for services and maintain security over all payments collected
• Maintain the facility in a clean and orderly fashion, picking up refuse, keeping the climbing areas clear of obstructions and making certain restrooms are properly stocked
• Properly secure the facility when closing
• Completing special projects or tasks as assigned by a supervisor or manager

Qualifications: The associate position requires that an individual be mature, outgoing, self-motivated and dependable. The candidate must also possess the ability to work under pressure in a busy customer service environment. Other requirements include:
• At least 18 years of age
• High school diploma or equivalent
• Experience working in a customer service environment
• At least 1 year of climbing experience with a sound knowledge in climbing safety is a plus
• First aid training and familiarity with POS systems is a plus